Privacy Policy ew77

Introduction and Scope of This Policy

ew77 ("we", "our platform" or "ew77.wine") is an online gambling platform operating under an international licence, offering online slot, live casino, sports betting and 4D lottery services to players in Malaysia. We respect the privacy of every user and are committed to handling your personal information with integrity and full transparency.

This Privacy Policy applies to all users who register an account, browse the ew77 website, use our mobile application, or interact with any service we provide. By using the ew77 platform, you agree to the terms set out in this Privacy Policy.

Personal Information We Collect

In providing safe and regulated online gambling services, ew77 collects several categories of personal information from our users. This collection occurs directly when you register an account or use our platform, and automatically through industry-standard tracking technologies.

Information you provide directly:

• Full name as shown on your MyKad or official identity document
• Date of birth — to verify that you are 21 years of age or older
• Active email address for communication and account verification purposes
• Mobile phone number for two-factor verification and transaction notifications
• Payment method details such as e-wallet number, DuitNow details or bank account information for processing deposits and withdrawals
• Identity documents submitted during the identity verification (KYC) process

Information collected automatically:

• IP address, internet browser type and information about the device you use
• Login session data, access times and activity records within the platform
• Betting history and financial transaction records within the ew77 platform
• Cookie data and tracking technologies that help us understand platform usage patterns

Purposes for Using Personal Information

ew77 uses the personal information collected solely for legitimate operational purposes and service requirements. We will not use your data for any purpose unrelated to providing the online gambling services you use.

• To verify user identity and fulfil the KYC (Know Your Customer) requirements set by our international licence
• To process deposits, withdrawals and all financial transactions on the platform securely
• To send notifications relating to your account, transactions and service updates
• To detect and prevent fraud, money laundering and suspicious activity
• To comply with applicable legal requirements and licensing regulations
• To improve platform quality and user experience based on anonymised data analysis
• To provide more effective customer support via live chat and email
• To send promotional communications and bonus offers — subject to your opt-in preferences

Sharing Information with Third Parties

The core policy of ew77 is not to share users' personal information with third parties except in the specific circumstances set out below. Any data sharing is carried out with strict controls and only to the extent necessary.

ew77 may share your personal information with the following parties in limited circumstances:

• Payment service providers — transaction processors such as Touch 'n Go eWallet, DuitNow, the FPX platform, Boost and crypto payment networks require certain information to verify and complete your financial transactions
• Game software providers — game providers integrated with the ew77 platform may receive limited game session data for the purpose of fair game operation
• Regulatory authorities — we will disclose required information to competent authorities if mandated by law, court order or licensing requirements
• Fraud prevention agencies — transaction data may be shared with third-party fraud detection systems to protect the security of the platform and all its users

Data Security Measures

ew77 continuously invests in cybersecurity infrastructure to ensure your personal data is protected from unauthorised access, disclosure, alteration or destruction. Our systems are built on the principle of privacy by design from the ground up.

• Data encryption in transit using 256-bit TLS/SSL protocols for all communication between your browser and ew77 servers
• Encrypted databases with strict role-based access controls — only authorised staff can access sensitive data
• Intrusion detection systems (IDS) and real-time monitoring of suspicious activity
• Two-factor authentication (2FA) available for all user accounts as an added layer of protection
• Penetration testing and security audits conducted regularly by independent expert teams
• Tested incident response procedures to ensure continuity of service

That said, no system is entirely perfect. You are responsible for keeping your account password confidential and not sharing it with anyone.

Your Rights as a User

As a user of the ew77 platform, you have certain rights regarding your personal information. ew77 respects and facilitates the exercise of these rights in line with international best privacy practices.

To exercise any of the above rights, please contact the ew77 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Use of Cookies and Tracking Technologies

The ew77 website uses cookies — small text files stored on your device — to improve the browsing experience and platform usability. Cookies allow the ew77 platform to remember your preferences, maintain secure login sessions and analyse how the platform is used overall.

Types of cookies we use:

• Session cookies: required to maintain your login state during activity on the platform. These cookies expire when you close your browser
• Preference cookies: store your language settings and display preferences so your experience is consistent each time you visit
• Analytics cookies: help us understand which pages are visited most often and how users interact with the platform, without identifying you personally
• Security cookies: used to detect suspicious login activity and protect your account from unauthorised access

You can control cookie settings through your internet browser settings. However, disabling certain cookies may affect the functionality of some parts of the ew77 platform.

Cross-Border Data Transfers

As a platform operating under an international licence, ew77 servers and infrastructure may be located in various geographic locations. This means your personal information may be transferred to and processed outside Malaysia in certain circumstances.

In all such cases of data transfer, ew77 ensures that a level of protection equivalent to this policy is maintained through contractually binding data processing agreements with all third parties involved. Such data transfers are carried out only when necessary for service delivery or legal compliance.

Data Retention Period and Deletion

ew77 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as your account remains active on our platform. Once an account is closed, we will delete or anonymise your personal information, unless we are required to retain it under applicable legal or licensing regulatory requirements.

• Financial transaction records will be retained for the period specified by applicable licensing and financial audit requirements.
• Customer support communication logs are retained for a sufficient period to resolve any disputes that may arise.
• Identity verification data (KYC) is retained for the period required by anti-money laundering regulatory requirements.
• Information that is no longer needed will be deleted or anonymised periodically in accordance with our data management schedule.

Protection of Underage Users

The ew77 platform is restricted to individuals aged 21 and above only. We do not accept registrations from any individual below the stipulated minimum age, and we do not knowingly collect personal information from underage individuals.

During the registration process, ew77 requires age verification through the KYC process. Should we find that personal information has been inadvertently collected from an individual under 21, we will take immediate steps to delete that information and close the account in question.

Changes to This Privacy Policy

ew77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or changes to the services we offer. The latest version of the Privacy Policy will be published on this page with a clear update date.

For material and significant changes, ew77 will notify registered users via in-platform notifications or through their registered email. Continued use of the ew77 platform following such notification will be considered acceptance of the updated version of the Privacy Policy.

We encourage you to review this Privacy Policy periodically to ensure you are always up to date on how we protect your personal information.

How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way ew77 handles your personal information, our team is ready to assist you fully.

• 24/7 Live Chat — available directly on the ew77 platform, in Bahasa Melayu and English
• Support Email — send your detailed enquiry to [email protected]

We are committed to providing complete and satisfactory responses to all privacy-related enquiries. The ew77 support team operates around the clock, ensuring every user receives proper attention within a reasonable time.